Below we have put together some useful information which we hope will answer any questions you have regarding our company and the products we offer.
However should you require any further help or clarification please feel free to contact us:
Our Company Policy
As a customer, you have many shopping options. We appreciate this opportunity to serve you. Our primary goal is to provide you a pleasurable shopping experience. We believe that customer loyalty is earned and should never be taken for granted. As a company, we are committed to achieving that goal.
Your complete satisfaction is guaranteed. Every product we ship is warranted to have the look and value represented on our site. If you or your gift recipient are not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases, we will offer a partial credit or full refund. If a full refund is demanded, we may at our discretion, ask that the item be returned. If a gift is to be shipped to a HOSPITAL, HOTEL, COLLEGE, or any similar locations, where delivery is attempted to the street address provided by the sender, on the date specified, there is no guarantee that the package will be delivered to the intended recipient or company. We assume no liability for product that is lost within the delivery building, fails to be delivered by the employees or arrives after the recipient has vacated the premises. We do not offer any guarantee under these circumstances.
We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card. Your credit card will be charged at the point of purchase online. We do not collect any credit card information. All credit card transaction are handled through our shopping cart provided by an outside entity such as PayPal, Stripe or a Merchant Manager. For more information see “Secure Shopping” in our Terms & Policy section further down this page.
All products are covered by our guarantee and will be replaced or refunded if they arrive damaged. (We reserve the right to have the gift inspected by the carrier.) Due to the perishable nature of our gift selections, please do not return the item. If the gift you received does not meet your expectations, please report it within two (2) business days of receipt for a replacement or a complete refund.
Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections.
• A complete shipping address includes:
• Recipient’s first and last name
• Company address (if applicable)
• Street name and number
• Floor- Suite – or Apartment number
• Accurate zip code
• Recipient’s telephone number
Late-Delivery See Shipping “Terms & Policy”
We offer a wide variety of products. At times if a product or choice is not available, we reserve the right to substitute with another selection of equal or greater value. At times, certain gift basket components may become unavailable or discontinued. As with other products, we reserve the right to make substitutions with items of equal or greater value.
General Shipping Information
We use the services of USPS, FEDEX, USP and local couriers to ship our products. There are many shipping options to choose from:
• Standard Ground Service
• Next Day Air / Overnight Service
• Second Day Air
• Express 2-3 Day
We ship all of our product using standard ground service unless you specify differently when ordering your basket. Shipping arrival dates are estimated between 2-5 business days and will vary depending upon the destination. Shipping arrival dates do not include weekends or holidays when determining the number of days in transit. If a specific arrival date is required, we suggest using Overnight, 2nd day or Express 3-day shipping options. Website orders placed by 12 noon EST will be shipped our the same day. Website orders placed after 12 noon will be shipped the next business day. Website orders placed on Friday after 12 noon will not ship until Monday (next business day).
We ship locally, nationally (50 States) and internationally. When shipping to the following destinations special requirements may be needed.
• P O Boxes
• APO / FPO (military addresses)
• Alaska & Hawaii
We will contact you if special requirements are necessary. There may be additional fees or charges for the special shipping requirements.
A limited guarantee is implied for all 2-day 2-3 day express and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. The refund policy does not cover:
• Acts of God (includes weather)
• An act of War
• Ground shipments (arrival dates are estimated)
• High seasonal shipping volume (Christmas, Valentines Day ect,)
Claims for late delivery due to incorrect address information will not be honored. Customers will incur any additional fees charged by the carrier for address corrections.
Required Shipping Address Information Needed
The required shipping address information needed to ship our products is as follows:
• Recipients’s first and last name
• Company address (if applicable)
• Street name and number
• Floor – Suite – or Apartment number
• City and State
• Accurate zip code
• Recipients’s telephone number
In the event that incorrect address information has been supplied any additional fees charged by the carrier will be charged to you. In the event that a delivery cannot be made with the supplied information and returned to us, the shipping costs will not be refunded to you and any additional fees from the carrier may be charged to you.
Wine Basket Deliveries
Does the retail price include the shipping cost?
No, shipping prices vary according to the product selected and the manufacturer. Shipping options and prices calculated at checkout..
Parental Control Protections
As required by the Communications Decency Act of 1996, Country Cobwebs hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to Content that may be harmful to minors. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, SurfWatch, and GuardOne. We do not sponsor or endorse any of these companies or their services.
Privacy & Security Statement
Why do we gather information?
Since our inception, Country Cobwebs has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders and provide an enhanced and more personalized shopping experience.
What information do we gather?
Through our Web Site and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, occasion type (birthday, Mothers day, etc.), products purchased, any relevant promotion code and information and the gift and message recipient’s name, address, telephone number and email address. Information you enter is collected even if you cancel an order.
How we use “cookies”
How we use the information we collect about you.
We use information we collect from you to process your orders, allow order tracking, and provide an enhanced and more personalized shopping experience. We do not share our customers’ information with other companies.
This web site uses a secure server with encryption for transmission of all sensitive data between your computer and the web server. When the data leaves the web server to be processed, it is sent via a secure point-to-point connection and is stored behind a fire wall. We utilize SSL (Secure Sockets Layer) for transmitting documents via the Internet. SSL encrypts data that is transferred over the SSL connection to protect confidential user information, such as credit card numbers. Please note that E-mail is not encrypted so we urge you not to transmit your credit card information in this format.
CONTACTING COUNTRY COBWEBS
There are many ways to contact Country Cobwebs. They are as follows:
Store Location & Mailing Information:
Email Address: Info@countrycobwebs.com